Supervision Essentials and Delegation
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Delegation is essential in the law office, to ensure the distribution of work amongst staff so that the complexity of the task matches the skill of the lawyer. Not only does this maximize efficiency and profitability, but it enables junior lawyers to learn and improve their skills while being supervised properly. Other topics covered include:
- Remote and hybrid work
- Communication over multiple channels/devices
- Practice management software
- GenAI supervision
- Psychological safety
- Setting up methods to supervise
- How to be a better delegator/supervisor
- How to be a better delegate, given these issues
Navigating Cyber Threats – Safeguarding the Firm and its Clients
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Law firms are a significant target for cyber criminals because they transact large amounts of money and possess confidential – and potentially very valuable – information. Managing cyber risk is not just an IT issue, it’s the responsibility of everyone in the firm. This seminar will review the key elements of cyber risk management: how your technology is secured, which practices you should adopt and how you should ensure that your people consider cyber risk in their day-to-day activities.
Setting the Legal Strategy – Understanding the Client’s Goals and Determining How to Best Achieve Them
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The strategy for the conduct of a legal matter is the process by which the client’s goals and priorities are established. The practitioner determines the specific steps and timeline to best achieve these goals. This is an important early step in the conduct of the matter, which must be revisited periodically. This seminar will focus on the key questions to ask in developing the legal strategy, how to interact with clients to understand their goals – and risks in failure to do so.
The Client Service Mindset – What Great Service Looks Like to The Client and to Your Practice
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Every firm seeks to ensure it has a highly satisfied client in every matter. There are a multitude of challenges and issues outside the firm’s control, which impact client satisfaction. The firm should maintain a service-orientated mindset which places client needs first and provides practitioners who are skilled in delivering legal requirements, while effectively managing client expectations. This includes managing the bad news and open engagement when things go wrong. This seminar will challenge practitioners to consider values, commitments and behaviours required to deliver excellent client service.
Harnessing the Power of AI in the Practice – Improving Service Quality While Managing Risk
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Artificial Intelligence (AI) has the capability to collect and rapidly evaluate large volumes of data. In the legal profession, this translates to automated organisation and evaluation of large volumes of client information in the conduct of at matter – for efficiency, improved capture of relevant facts and even predicting the outcome of a matter. A key challenge for the firm is managing this emerging technology to capture the best parts, while mitigating threats.
